The Avaya Call Center provides a total solution for a customer’s sales and service needs. Call Center is built upon proven and innovative automatic call distribution (ACD) technology that offers a suite of call routing and resource selection capabilities designed to help agents handle calls more effectively and to boost the overall level of the call center's productivity. Avaya Virtual Routing automatically balances call loads across multiple sites and instantly increases efficiency and agent effectiveness.

The Compact Contact Center application is Avaya’s leading feature-rich customer service platform for small and medium businesses. CCC is a highly modular solution designed for companies that need a sophisticated solution to their customer service needs. For businesses who don't need all the premium features, contact business center could be right for you.

Phone Manager Lite is a free IP Office application that allows all employees visual access to features and capabilities of the IP Office, including setting up/holding conference calls. Phone Manager Lite works with affordable analog and entry-level digital or IP phones—while still offering advanced telephone functionality via a networked desktop PC.

Phone Manager Pro builds upon Phone Manager Lite by offering a wealth of additional features, including integration with contact management packages for screen popping (Outlook, Goldmine, ACT! and Maximizer), voicemail control with VoiceMail Pro, and a personal phone number directory.

IP Office SoftConsole—SoftConsole is the PC-based operator console that provides a visible display of call information and PC-based call handling. IP Office SoftConsole enables phone operators/receptionists to answer, route and manage incoming calls from the screen of their PCs. It also provides login options for back-up operator PCs. IP Office SoftConsole users can simultaneously view caller information, directory information (for point-and-click routing), held calls and company-wide phone status.

SoftConsole is the PC-based operator console that provides a visible display of call information and PC-based call handling. IP Office SoftConsole enables phone operators/receptionists to answer, route and manage incoming calls from the screen of their PCs. It also provides login options for back-up operator PCs. IP Office SoftConsole users can simultaneously view caller information, directory information (for point-and-click routing), held calls, and company-wide phone status.